Please provide an example of a conflict situation (professional or personal) you were aware of (no matter if you were directly involved or not). Describe the way the conflict was solved and answer the following questions:
- Which one of the five conflict resolution techniques proposed by Thomas-Kilmann was used? Justify your answer. For more details regarding the conflict resolution techniques you can watch this short video:Thomas Kilmann Conflict Mode Instrument – YouTube
- Reflecting now on that particular situation, which conflict resolution techniques do you think that would have been a better option? Justify your answer.
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